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For customer service inquiries about subscriptions and product orders including the Johns Hopkins Bulletins, Johns Hopkins White Papers, and Johns Hopkins Digital Special Reports, please email us at:

customerservice@johnshopkinshealthalerts.com



Have questions about the White Paper program? Click Here

Have questions about the Health After 50 Newsletter? Click Here

Need to return a White Paper? Click here to print a Return Label

Website questions and support: If you have a question regarding the Health Alerts email program including unsubscribing, questions about downloading your free special report, or need technical support, please contact us at: customerservice@johnshopkinshealthalerts.com



Make Changes to your Johns Hopkins White Paper order online:

You can use the following links to:


Or e-mail us at:
customerservice@johnshopkinshealthalerts.com



White Paper FAQs

What is a White Paper?

The Johns Hopkins White Papers are a series of disease-specific publications targeting consumers with chronic conditions who want comprehensive, state-of-the-art information to better manage their disorder. The White Papers offer information on 14 different health challenges, such as heart disease, hypertension, nutrition and arthritis. Every White Paper is prepared in consultation with one or more Johns Hopkins specialists. Each title presents a thorough overview of the condition it covers-from symptoms to diagnosis to treatment. The White Papers include summaries and feature articles covering highlights of the year's research as well as a glossary of medical terms. New, updated editions of each White Paper are released each January and sold throughout the year.

Has anyone really been helped by a White Paper?

Yes. According to the results of a survey taken of White Paper subscribers during the fall of 2010, 65 percent of respondents said they purchase a White Paper to manage a particular disease or condition. Consequently, 53 percent said they had made changes to their lifestyle because of what they had read. Nearly 20 percent said they had seen a doctor for a specific medical concern. Twenty-one percent said they had started or stopped taking a supplement; 25 percent asked their doctor about making a change to their medication; and 20 percent had a diagnostic or screening test. Six percent underwent surgery.

Can't I get all of this information online?

The advantage of subscribing to the Johns Hopkins White Papers rather than searching online for your health information is that you have all of your reference material compiled in one place. The information is easy to access, highlight and take with you to a support group, a family member or friend, or your doctor's office. To find information online requires time, patience and Internet skills you may not possess. You may need to navigate through hundreds-even thousands-of articles to find exactly what you're looking for. You will have to figure out on your own which materials are written by reputable, credible sources. And you must print the articles yourself and keep hold of them or risk forgetting how to find them again when you need them. With the Johns Hopkins White Papers, you know you're getting accurate, quality information, as it comes from experts at America's No. 1 hospital, as ranked by U.S. News & World Report.

Why are the White Papers updated annually?

Having a chronic health condition means being constantly alert to advances that may affect your treatment. Staying on top of these advances and determining which are relevant to you is a daunting challenge. With the Johns Hopkins White Papers, you can rest assured that the year's most important advances are captured in one convenient location. Because the White Paper serves as a reference piece, you can turn to it repeatedly throughout the course of the year knowing that it has been updated to reflect these advances.

Why are White Papers sold with annual renewal benefits?

A pro-active approach to your health and longevity is why Johns Hopkins White Papers are designed to be sold as a subscription with annual renewal benefits. Think of Johns Hopkins White Papers as an inexpensive form of "personal health insurance". And, with our annual renewal benefits, your "insurance" will never lapse! You are always covered. And remember, you are NEVER UNDER ANY OBLIGATION and may cancel at anytime.

I have not received the White Paper I ordered. What should I do?

If you have not received your White Paper, please contact:
customerservice@johnshopkinshealthalerts.com

How do I cancel my order?

To cancel an order, please contact:
customerservice@johnshopkinshealthalerts.com

I received a White Paper but don't remember ordering it. What should I do?

If you received a White Paper you do not remember ordering, please contact:
customerservice@johnshopkinshealthalerts.com

I inspected my new White Paper but don't want to keep it. How do I return my White Paper?

To return a White Paper, just seal up the packaging it arrived in and attached the pre-paid return label. If you don't have the original packaging, pack the White Paper in a new box or envelope and attach the pre-paid return label.

For a pre-paid return label, click here.

If you have any additional questions on how to return a White Paper, please contact:
customerservice@johnshopkinshealthalerts.com

I ordered more than one White Paper. I want to keep some but not all of them. What should I do?

If you would like to return only part of your order, place the White Paper(s) you wish to return in the original packaging and attach the pre-paid return label. If you don't have the original packaging, pack the White Paper(s) in a new box or envelope and attach the pre-paid return label.

For a pre-paid return label, click here.

If you have any additional questions on how to return a White Paper, please contact:

customerservice@johnshopkinshealthalerts.com

I don't want the White Paper I received, but I keep getting billed. What should I do?

All the White Papers come with a 30-day risk-free preview. If you are not completely satisfied with the White Paper, you may return it within 30 days of receiving it. Simply place the White Paper in its original packaging and attach the pre-paid return label. If you don't have the original packaging, pack the White Paper in a new box or envelope and attach the pre-paid return label. Once we receive the White Paper, we will cancel your bill.

For a pre-paid return label, click here.

If you have any additional questions on how to return your White Paper, please contact:

customerservice@johnshopkinshealthalerts.com

I have not received my White Paper refund. Who should I contact?

For inquires regarding your refund, please contact:
customerservice@johnshopkinshealthalerts.com

I received a bill after returning my White Papers. What should I do?

Sometimes a bill is sent out before we receive your White Paper. Please contact customer service if you would like to verify that we have received your return and seek further instruction at:
customerservice@johnshopkinshealthalerts.com

My White Paper was damaged and I would like it replaced.

If you received a White Paper that was damaged in the mail, please contact us for a replacement copy at:
customerservice@johnshopkinshealthalerts.com

How do I opt out of the White Paper annual renewal program?

If you have any questions about our White Paper annual renewal program or would like to opt out, please contact us at:
customerservice@johnshopkinshealthalerts.com

I have questions about the White Papers I received. Who do I contact?

If you have any questions about the White Paper, please contact us at:
customerservice@johnshopkinshealthalerts.com

How do I change my mailing address?

If you would like to change your mailing address, please contact us at:
customerservice@johnshopkinshealthalerts.com

Can I pay for a White Paper online?

Yes. You can pay for a White Paper by clicking on the "Pay Your Bill" link below and following the log-in instructions.

Pay Your Bill

If you have any problem or questions about logging in, please contact:
customerservice@johnshopkinshealthalerts.com





Make Changes to your Johns Hopkins Health After 50 newsletter subscription online:

You can use the following links to:


Or e-mail us at:
customerservice@johnshopkinshealthalerts.com



Customer Service Hours:
Hours: M to F - 7AM to 9PM CT
Sat - 8AM TO 5PM CT
Sun - 9AM TO 5PM CT

Questions about the White Papers: (855) 208-1565 (U.S and Canada)
Questions about Special Reports: (855) 208-1566 (U.S and Canada)
Questions about all other products: (800) 829-0422 (U.S and Canada)
All International callers: (903) 636-5355

Corporate mailing address:
Remedy Health Media, LLC
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6th Floor
New York, NY 10017

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The Johns Hopkins Hospital is the only hospital to be ranked #1 for 22 years by U.S. News and World Report-- an unprecedented 21 years in a row from 1991 to 2011, and again in 2013.



Number One of America's Best Hospitals 2012-2013: Johns Hopkins

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Johns Hopkins White Papers

    2014 Arthritis White Paper

    Discover the latest treatments and medications to help you manage your arthritis.

    Arthritis now affects over 70 million Americans. The Johns Hopkins Arthritis White Paper provides in-depth information and research on breakthroughs in the diagnosis and treatment of osteoarthritis, rheumatoid arthritis, gout, fibromyalgia, and other arthritis-related conditions.
    PLUS, get your FREE Special Report: Active Living with Arthritis

    Click here to read more or order



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