Customer Service

For customer service inquiries about subscriptions and product orders including the Johns Hopkins Bulletins, Johns Hopkins White Papers, and Johns Hopkins Digital Special Reports, please email us at: hopkinspubs@strategicfulfillment.com

Or call us at:
(800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)

Customer Service Hours:
Hours: M to F - 7AM to 9PM CT
Sat - 8AM TO 5PM CT
Sun - 9AM TO 5PM CT


Have questions about the White Paper program? Click Here

Have questions about the Health After 50 Newsletter? Click Here

Need to return a White Paper? Click here to print a Return Label

Website questions and support: If you have a question regarding this web site, need technical support, want to know how to subscribe/unsubscribe to and from the Health Alerts, please contact us at: customerservice@johnshopkinshealthalerts.com


Make Changes to your Johns Hopkins White Paper order online:

You can use the following links to:


Or e-mail us at:
hopkinspubs@strategicfulfillment.com

Call us at:
(800) 829-0422 (US and Canada)
(903) 636-5355 (International callers)



White Paper FAQs

What is a White Paper?

The Johns Hopkins White Papers are a series of disease-specific publications targeting consumers with chronic conditions who want comprehensive, state-of-the-art information to better manage their disorder. The White Papers offer information on 14 different health challenges, such as heart disease, hypertension, nutrition and arthritis. Every White Paper is prepared in consultation with one or more Johns Hopkins specialists. Each title presents a thorough overview of the condition it covers—from symptoms to diagnosis to treatment. The White Papers include summaries and feature articles covering highlights of the year’s research as well as a glossary of medical terms. New, updated editions of each White Paper are released each January and sold throughout the year.

Has anyone really been helped by a White Paper?

Yes. According to the results of a survey taken of White Paper subscribers during the fall of 2010, 65 percent of respondents said they purchase a White Paper to manage a particular disease or condition. Consequently, 53 percent said they had made changes to their lifestyle because of what they had read. Nearly 20 percent said they had seen a doctor for a specific medical concern. Twenty-one percent said they had started or stopped taking a supplement; 25 percent asked their doctor about making a change to their medication; and 20 percent had a diagnostic or screening test. Six percent underwent surgery.

Can’t I get all of this information online?

The advantage of subscribing to the Johns Hopkins White Papers rather than searching online for your health information is that you have all of your reference material compiled in one place. The information is easy to access, highlight and take with you to a support group, a family member or friend, or your doctor’s office. To find information online requires time, patience and Internet skills you may not possess. You may need to navigate through hundreds—even thousands—of articles to find exactly what you’re looking for. You will have to figure out on your own which materials are written by reputable, credible sources. And you must print the articles yourself and keep hold of them or risk forgetting how to find them again when you need them. With the Johns Hopkins White Papers, you know you’re getting accurate, quality information, as it comes from experts at America’s No. 1 hospital, as ranked by U.S. News & World Report.

Why are the White Papers updated annually?

Having a chronic health condition means being constantly alert to advances that may affect your treatment. Staying on top of these advances and determining which are relevant to you is a daunting challenge. With the Johns Hopkins White Papers, you can rest assured that the year’s most important advances are captured in one convenient location. Because the White Paper serves as a reference piece, you can turn to it repeatedly throughout the course of the year knowing that it has been updated to reflect these advances.

Why are White Papers sold with automatic renewal benefits?

A pro-active approach to your health and longevity is why Johns Hopkins Whitepapers are designed to be sold as a subscription with automatic renewal benefits. Think of Johns Hopkins White Papers as an inexpensive form of “personal health insurance”. And, with our automatic renewal benefits, your “insurance” will never lapse! You are always covered. And remember, you are NEVER UNDER ANY OBLIGATION and may cancel at anytime.

I have not received the White Paper I ordered. What should I do?

If you have not received your White Paper, please contact:

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

How do I cancel my order?

To cancel an order, please contact:
Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

I received a White Paper but don’t remember ordering it. What should I do?

If you received a White Paper you do not remember ordering, please contact:
Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

I inspected my new White Paper but don’t want to keep it. How do I return my White Paper?

To return a White Paper, just seal up the packaging it arrived in and attached the pre-paid return label. If you don’t have the original packaging, pack the White Paper in a new box or envelope and attach the pre-paid return label.

For a pre-paid return label, click here.

If you have any additional questions on how to return a White Paper, please contact:

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

I ordered more than one White Paper. I want to keep some but not all of them. What should I do?

If you would like to return only part of your order, place the White Paper(s) you wish to return in the original packaging and attach the pre-paid return label. If you don’t have the original packaging, pack the White Paper(s) in a new box or envelope and attach the pre-paid return label.

For a pre-paid return label, click here.

If you have any additional questions on how to return a White Paper, please contact:

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

I don’t want the White Paper I received, but I keep getting billed. What should I do?

All the White Papers come with a 30-day risk-free preview. If you are not completely satisfied with the White Paper, you may return it within 30 days of receiving it. Simply place the White Paper in its original packaging and attach the pre-paid return label. If you don’t have the original packaging, pack the White Paper in a new box or envelope and attach the pre-paid return label. Once we receive the White Paper, we will cancel your bill.

For a pre-paid return label, click here.

If you have any additional questions on how to return your White Paper, please contact:

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

I have not received my White Paper refund. Who should I contact?

For inquires regarding your refund, please contact:
Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

I received a bill after returning my White Papers. What should I do?

Sometimes a bill is sent out before we receive your White Paper. Please contact customer service if you would like to verify that we have received your return and seek further instruction.

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

My White Paper was damaged and I would like it replaced.

If you received a White Paper that was damaged in the mail, please contact us for a replacement copy.

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

How do I opt out of the White Paper annual renewal program?

If you have any questions about our White Paper annual renewal program or would like to opt out, please contact us at:

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

I have questions about the White Papers I received. Who do I contact?

If you have any questions about the White Paper, please contact us at:

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

How do I change my mailing address?

If you would like to change your mailing address, please contact us at:

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

Can I pay for a White Paper online?

Yes. You can pay for a White Paper by clicking on the “Pay Your Bill” link below and following the log-in instructions.

Pay Your Bill

If you have any problem or questions about logging in, please contact:

Phone: (800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)
Email: hopkinspubs@strategicfulfillment.com

How do I order a White Paper as a gift?

You may order a White Paper as a gift by calling:

(800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)




Make Changes to your Johns Hopkins Health After 50 newsletter subscription online:

You can use the following links to:


Or e-mail us at:
hopkinspubs@strategicfulfillment.com

Call us at:
(800) 829-0422 (U.S and Canada)
(903) 636-5355 (International callers)


Corporate mailing address:
Remedy Health Media, LLC
500 Fifth Avenue
Suite 1900
New York, NY 10110

(800) 829-0422

Registered Users Log-in:

Forgot Password?

Become a Registered User!
It's fast and FREE!
The Benefits of Being a Registered User

Health Topic Pages

  • Health Alert
  • Special Report

What is this?

XML


Number One of America's Best Hospitals 2011-2012: Johns Hopkins

The Johns Hopkins Hospital has been ranked #1 again in the Honor Roll of America's Best Hospitals by
U.S. News and World Report for the 21st consecutive year.




Please visit here for more information about Johns Hopkins Patient Services

Johns Hopkins Health Alerts Bookstore